Think and communicate with clarity, brevity and impact.
Communication
Professional Presentations – level 1
High impact presentations – clear, confident and convincing.
Telephone communication
Millions are lost every year by poor handling of telephone enquiries. Customers who are handled well will call again and bring more business. Most poor technique is not through indifference, rather a failure to see things from the customer’s perspective.
Intercultural Communication
Why do some nationalities seem to take so long making decisions? Why do the meetings they run never start on time? What must I do to make people laugh? Why I am treated like his best friend when we only met yesterday?
